QuickBooks Desktop Update Errors

Troubleshooting Quickbooks Desktop

What is Quickbooks Update Error & It’s Troubleshooting Methods

You face multiple update errors including error code 12157, PS038, 15271, 1603, 404, and more. Incorrect data and time settings and internet connectivity issues are the common reasons for such errors. Make use of the Quick Fix my Program or run QuickBooks Install Diagnostic Tool to fix the critical QuickBooks update issue.

Error: QuickBooks Update error

The QuickBooks accounting software provides you with many features and benefits. It is used by all small and medium-sized businesses. It helps businesses such as entrepreneurs, CPAs, accountants, etc to grow rapidly by managing their finances. The QuickBooks upgrades with its features and functionality in every update it provides to its clients, customers, or users. 

The user has to upgrade QuickBooks to the latest release according to their needs and requirements. With upgrading the users of QuickBooks also face some QuickBooks update errors. It is common to face errors if there is any kind of issue or problem. There are different types of errors that happen in different situations like downloading updates, installing updates, processing updates, and more. Sometimes it also freezes your software working and you have to fix it first.

The QuickBooks Desktop update errors can happen whenever you update to the new release of QuickBooks Desktop or QuickBooks Desktop Payroll. These errors can be encountered because of many reasons. Such as a damaged installation file, download interrupted, the update is not working, internet connection interrupted, and more.

To identify the error that you encounter while updating your QuickBooks account you must know the reason behind that error.

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What are the reasons that cause the QuickBooks Desktop Update errors?

Various reasons trigger the QuickBooks Update errors while updating your QuickBooks account. Here is the list of errors that help you to find out yours:-

  • Internet connection is slow or poor
  • More than 1 instance of QuickBooks on the same computer
  • The Digital Signature Certificate is missing
  • Settings are restrictive of firewall and internet security
  • The date and time of the system is not set properly
  • You are using outdated QuickBooks software
  • QuickBooks is not running as the admin
  • Some program issues  like not working due to damaged or corrupted
  • Unable to download the QuickBooks updates.
QuickBooks Payroll SSL Error

List of solutions to fix QuickBooks Desktop or Payroll update errors

In QuickBooks, you get updates regularly. So when you try to update it manually, set it on an automatic or scheduled update then errors can be encountered. There are different reasons for the QuickBooks update errors. Based on reasons, you have to go with the solution and resolve the error. Here are the solutions with detailed steps that you can implement to fix the errors.

1. Method One: Check the date and time of your Windows system

Sometimes, the date and time of the windows system are incorrect that conflicts with the things you are working on for the software. Make sure that the time zone must be correct so that your date and time match to your region you are working in.

To correct the date and time the steps are:-

  • On your Windows desktop
  • Right-click on the system clock that is on the bottom right side of the window
  • From options, click the option Adjust Date/Time
  • Further, click on the Change date and time
  • Then click on the OK button twice
  • You have to close the QuickBooks software
  • Then again open it
  • Now try to update QuickBooks Desktop.

2. Method Two: Configure the settings of Internet Connection

For verifying that the internet connection is the problem in updates, you have to test it. Test it by visiting Chase banking on your browser. If it won’t open up then connect with your ISP (Internet Service Provider) to fix it.

If it opens up chase banking then follow these steps:-

  • Click on the Help menu option
  • Further, click on the Internet Connection Setup
  • Select the option Use my computer’s internet connection settings to establish a connection when this application accesses the internet
  • Click on the Next button to proceed
  • Hit on the Advanced Connection Settings option
  • In the Advanced tab, click on Restore Advanced Settings
  • After that, click on the OK button and then click the Done button to save all changes
  • Try to update QuickBooks now.

3. Method Three: Set up the firewall and internet security settings

You have to set up the firewall and internet security settings for QuickBooks so that it won’t block any of QuickBooks actions.

You can set up the firewall manually and here are the steps to set up:-

A. Manually configure the firewall

Firstly, you have to add the firewall port for your QuickBooks. In case you are using different versions of QuickBooks Desktop then implement the following steps for each version you are using on the same system.

  • Click on the Windows Start menu
  • Search for Windows Firewall and then click on the Enter button
  • The Windows Firewall window opens up
  • Click on the option Advanced Settings
  • After that, right-click on the Inbound Rules
  • From further options, click on the New rule
  • Choose the port and then click the Next button
  • Now check that the TCP option is chosen
  • Mention the specific ports that are required according to the QuickBooks version (Year)
    • QuickBooks Desktop 2021: 8019, XXXXX.
    • QuickBooks Desktop 2020: 8019, XXXXX.
    • QuickBooks Desktop 2019: 8019, XXXXX.
    • QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
  • Now mention the port number and then continue by clicking the Next button
  • Further, click on Allow the Connection and then continue to click on the Next button
  • When the window prompt then check that you have marked all the profiles and marked then click on the Next button
  • You have created a new rule, now named it such as QBPorts(Year of QuickBooks)
  • After setting the above things, click on the Finish button.
  • The same goes with the Outbound Rule. you have to choose the Outbound in “step e” and other things remain the same.

Check that ports 80 and 443 must be enabled. Check that the access is provided to the files mentioned here:-

  • AutoBackupExe.exe
  • Dbmlsync.exe
  • DBManagerExe.exe
  • FileManagement.exe
  • FileMovementExe.exe
  • IntuitSyncManager.exe
  • QBCFMonitorService.exe
  • QBDBMgr.exe
  • QBDBMgrN.exe
  • QBGDSPlugin.exe
  • QBLaunch.exe
  • QBServerUtilityMgr.exe
  • QBW32.exe
  • QuickBooksMessaging.exe
Note: If the ports are used by any other process then the QuickBooks database server is using the fallback port, 56719.

B. Restart your system

  • Go to the Windows Start menu button
  • Then click on the Power icon option that is on the bottom left side
  • From shown options, choose the Restart option
  • You have to wait for the computer to restart
  • Now, you are done with all the settings that you have changed manually.

4. Method Four: Multiple instances of QuickBooks Desktop on Windows system

The update error happens when you have more than one QuickBooks software installed on your system. That installed version is of the same version (year) so that is conflicting and causing issues. So for this, you have to go with the next solution that is to download and install the manual update.

5. Method Five: Download and Install the QuickBooks manual update

If the update won’t download or install automatically then you have to do it manually. For the manual process, you are required to follow the proper steps so that you can download and install QuickBooks manual update successfully.

  • First of all, close your QuickBooks company file and software
  • Click on the Windows Start menu button
  • Go to the QuickBooks option
  • Right-click and select the Run as Administrator option
  • After opening QuickBooks desktop software
  • Click on the Help menu option
  • From drop-down options, click on the Update QuickBooks Desktop option
  • In the new window on your screen, hit on the Options tab
  • In this, click on Mark All, and after that click the Save button
  • Then go to the Update Now tab and then select the option Reset Update
  • After that hit on the Get Updates
  • Now, after downloading the updates 
  • Close and open the QuickBooks again to install the updates
  • When asked for install updates click on the Yes button to agree.

6. Method Six: Open QuickBooks as an Administrator

You have to check that you are running the QuickBooks Desktop as the admin or not. If not then it also causes issues many times. Close the application and then run it as administrator.

Steps for this are as follows:-

  • On your Windows Desktop
  • Locate the QuickBooks Desktop icon
  • Right-click on the icon
  • From further options, select the Run as Administrator option
  • The QuickBooks Desktop opens up with admin access.

7. Method Seven: Run QuickBooks Tool Hub

The QuickBooks Tool Hub is a tool specially designed to resolve QuickBooks errors or problems. You can run the tool and then proceed by selecting the type of problem you are facing.

You have to follow the steps to run QuickBooks Tool Hub:-

  • Download the QuickBooks Tool Hub
  • Save the downloaded file in your system
  • Go to the location and then search for the downloaded file
  • Double-click on the downloaded file
  • The install wizard opens up and follows instructions to install it
  • Further, you have to run the 2 different tools that are as follows:-
    1. Run Quick Fix My Program – This tool is run from the QuickBooks tool hub that helps you to fix your program problems. Run the Tool hub and then run this tool from that by following the below steps:-
      • Select the Program problems and then run this tool
      • It scans the program to find issues and then resolve the problem. When done, try to update QuickBooks software.
    2. Run the QuickBooks Install Diagnostic Tool – This tool also belongs to QuickBooks Tool Hub that you have to run if you are facing a QuickBooks update error while installing the updates. Follow the steps to run the QuickBooks install diagnostic tool properly:-
      • You have to select the installation issues and then run this tool
      • By running this tool it scans the issues and then fixes them. After completing the running of the tool, again try to update QuickBooks Desktop.

8. Method Eight: Run Reboot.bat file

The reboot.bat file helps QuickBooks to re-register the .OCX or .DLL file. So you have to run the file properly to do so.

The steps you have to follow are:-

  • In your Windows system
  • Open the File Explorer
  • Search for the reboot.bat file
  • The file is located in your QuickBooks folder
  • Then to run the file double-click on it
  • When it’s done then restart your system
  • Now open the QuickBooks
  • Go to the Help menu
  • Further, click the option Update QuickBooks
  • Then download and try to install the updates.

9. Method Nine: Install Digital Signature certificate

When it shows you the QuickBooks update error while working on the browser then first check for the digital certificate. After that, if it is not there, install it and then restart your system and applications.

So the steps to install the digital signature certificate are as follows:-

  • Open the File Explorer in your Windows system
  • Locate for the file named QBW32.exe
  • After locating it, right-click on it 
  • From further options, select the Properties option
  • Then in the tab of Digital Signature
  • Check the option Intuit.inc is tick marked
  • Click on the option Details
  • Then view the certificate by selecting the option View Certificate as this option is shown in the window of Details
  • Now do install the certificate by clicking on the Install button from the window of the certificate
  • Now, continue by clicking the Next button till you reach the Finish button
  • After clicking on the Finish button in the end the process completes for installing the Digital Signature Certificate
  • In the end, restart your system 
  • After that, open your QuickBooks Desktop payroll software
  • Now, download the update and also smoothly update the software.

10 Method Ten: Download updates in Safe Mode

Sometimes, the user is not able to download updates in the windows normal mode. So they also won’t be able to identify the problem. To find the QuickBooks update error cause you have to try to download updates in safe mode. If it is done then the problem is something else. If not then you are facing issues in downloading updates.

To check download in safe mode the steps are:-

  • Initially, open your Windows system in the Safe Mode
  • Now download QuickBooks update again
  • If the download is done successfully 
  • Then open the Windows system in normal mode
  • Again, download the QuickBooks update.

Some specific QuickBooks Update errors with their reasons, causes, and solutions


The specific errors are related to the QuickBooks desktop Payroll update or QuickBooks update errors. You get to know about the error, why this happens, what error message is shown, and also the solutions to fix the error.

Quickbooks Error PS033

What is QuickBooks Update Error PS033

QuickBooks Error PS033 happens when there is any damage or corrupted file in the CPS folder. This restricts the user from downloading the latest payroll tax table updates. The error message shown as- [PS033] QuickBooks can’t read your payroll setup files.

Causes behind the QuickBooks Update Error PS033

There are numerous causes behind the quickbooks desktop update error ps033, some of the most common are mentioned below:

  • QuickBooks version is outdated
  • QuickBooks Payroll subscription is not active
  • EIN is invalid
  • QuickBooks ini file is damaged
  • The payroll tax table is not updated.

Top 3 solutions to resolve the error code PS033

The solutions that can fix the QuickBooks Error PS033 are:-

A. Solution One: Turn off the User Account Control (UAC) in settings

These steps work in all the Windows systems like Windows 7, 8, 8.1, 10.

  • On Windows desktop, press Windows + R keys together
  • It opens up the Run window
  • In the search field type Control Panel
  • Then click on the OK button
  • Choose the User Accounts
  • Further, click on the User Accounts (Classic View)
  • Choose the Change user account control settings
  • If any pop-up opens up, then click on the OK button
  • Now, you have to move the slider
    • Move to the Never Notify and then click the OK button to turn off the UAC
    • Move to the Always Notify and then click the OK button to turn on the UAC.
  • After all the settings, restart your system to save and set all the changes you have done.

B. Solution Two: Download the Latest QuickBooks Payroll Tax table

  • In QuickBooks Desktop
  • Click on the Employees menu
  • Further, select the Get Payroll Updates option
  • Now, select the option Download entire payroll update
  • Click on the Update button.

C: Solution Three: Troubleshoot by restarting the system in Safe mode

For restarting your computer in the safe mode and troubleshoot; You have to do the following things:-

  • You have to run the Verify and Rebuild Data in QuickBooks Desktop
  • Update your QuickBooks Desktop to the new release
  • Reboot your system in safe mode
  • Now update the QuickBooks Payroll tax table
  • Restart your Windows computer to set changed settings.

4. Solution Four: Rename the CPS folder of QuickBooks

  • Open the File Explorer
  • Then open or type the path C:\Program Files\Intuit\QuickBooks 20xx\Components\Payroll\CPS
  • Right-click on the CPS folder
  • From drop-down options, choose the Rename option
  • Then type OLD at the end of the name
  • After that, press enter button to continue
  • Now, try to update QuickBooks Payroll fully with the tax table.

Quickbooks Update Error 1625

What is QuickBooks Update Error 1625

Quickbooks Update Error 1625 happens when you establish the program or when there is another Microsoft-related program running in your Windows system. This happens when the Windows registry is damaged due to some changes in the Windows installer program. The error message shown as “This installation is forbidden by system policy that occurs when installing or updating QuickBooks“.

Reasons that cause QuickBooks Update error 1625

There are so many causes behind the quickbooks update error 1625, some of them are mentioned below:

  • The installer won’t allow you to refresh the program
  • The Windows registry is corrupted
  • Windows Installer if deleted by mistake or damaged
  • Microsoft framework is not working
  • You are not logged in as an Admin
  • Some files of Windows Installer are deleted.

List of solutions that help you to troubleshoot the QuickBooks update error 1625

The QuickBooks Update Error 1625 can be resolved by performing the following solutions:-

A. Solution One: Change the settings of UAC

  • On Windows desktop, press Windows + R keys together
  • It opens up the Run window
  • In the search field type Control Panel
  • Then click on the OK button
  • Choose the User Accounts
  • Further, click on the User Accounts (Classic View)
  • Choose the Change user account control settings
  • If any pop-up opens up, then click on the OK button
  • Now, you have to move the slider
    • Move to the Never Notify and then click the OK button to turn off the UAC
    • Move to the Always Notify and then click the OK button to turn on the UAC.
  • After all the settings, restart your system to save and set all the changes you have done.

B. Solution Two: Check the restriction policy of software

  • First of all, click on the windows start menu button
  • Open Control Panel window
    • For Windows 8,8.1, 10
      • In the search box type Control Panel
      • Then press Enter button
    • For Windows 7,  XP,  Vista
      • In the start menu
      • You have to click on the Control Panel
  • In Control Panel, open the admin tools
  • Now click on the local security setting option
  • Further, you have to choose the software destruction policies
  • Then right-click on the software restriction policy not in case of no software restriction policy defined
  • After that, you have to select the new software restriction policy
  • Now double-click on the option enforcement
  • Move all the users accept the local admin
  • Now click on the ok button to continue
  • After all this, you have to restart your computer. 

C. Solution Three: Verify Windows Settings

For Windows XP
  • Open Run window
  • Type gpedit.msc and press Enter button
  • Go to the Local Computer Policy
  • Also, select the Computer Configuration
  • Click on the Admin Templates
  • Go to the Windows Components
  • In this, click on the Windows Installer
  • To apply the Vendor signed updates, double click on the option Prohibit non-administrators
  • In the end, go to the disabled option, and click on the OK button.
For Windows Vista, 7, 8, 10
  • Open the Run window by pressing Windows + R keys
  • Type gpedit.msc and then press Enter button
  • Then the Move to the local policy window opens up
  • Select the Computer configuration option
  • Move to the Administrative templates
  • When you are done, click on the Windows Components
  • Further, select the Windows Installer
  • Double click on the Prohibit non-administrators to apply vendor signed updates
  • Go to the disabled option
  • Then click on the OK button.

D. Solution Four: Run the RegEdit for Windows Registry

  • In the search bar of the Start menu
  • Type the command
  • Now you have to press and hold the Ctrl + Shift keys altogether and then press the enter button
  • If any dialogue box pops up on your screen then you have to click on the Yes button
  • On your screen, there is a black box with the blinking cursor named command prompt
  • In this window, you have to type the regedit
  • After that, press the enter button from the keyboard
  • Click on the File menu
  • Then click on the Export option from drop-down options
  • Mention the name of the file to save this backup as the Windows Installer backup
  • Now you have to also export the range box  from the selected branch
  • Click on the save button to save the backup file
  • After that, you have to save the file with the .reg file extension
  • Now you are done with the backup of the Windows Installer.

Quickbooks Update Error 15106

What is QuickBooks Update Error 15106

QuickBooks Update Error 15106 happens when the update program cannot be opened or the program is damaged. This error happens when you are updating the QuickBooks latest release.  The causes are antivirus is blocking the program update or you have not logged in as the administrator.

The error message is shown as- 

  • Error 15106: The update program cannot be opened
  • Error 15106: The Update program is damaged

To fix this problem there are solutions that you get applied and after that go with the QuickBooks update.

reasons that cause you the QuickBooks update error 15106

The main reasons are as follows:-

  • The user is not logged in with admin rights
  • There is the Spy Sweeper in the antivirus software
  • If the read and write ability is limited then it causes errors in your task.

Best Ways that can fix QuickBooks update error 15106

The four solutions are mentioned here that you have to implement according to the reason for the error. The solutions are as follows:-

A. Solution One: In settings check for user account control (UAC) that was be turned off

  • On Windows desktop, press Windows + R keys together
  • It opens up the Run window
  • In the search field type Control Panel
  • Then click on the OK button
  • Choose the User Accounts
  • Further, click on the User Accounts (Classic View)
  • Choose the Change user account control settings
  • If any pop-up opens up, then click on the OK button
  • Now, you have to move the slider
    • Move to the Never Notify and then click the OK button to turn off the UAC
    • Move to the Always Notify and then click the OK button to turn on the UAC.
  • After all the settings, restart your system to save and set all the changes you have done.

B. Solution Two: Login into your system as an administrator user

  • In your Windows Desktop
  • You have to log in as the administrator so that you have all the admin rights to run the software smoothly
  • After that, you also have to run the QuickBooks software as an administrator
  • Locate the QuickBooks Desktop icon
  • Right-click on the icon
  • From further options, select the Run as Administrator option
  • The QuickBooks Desktop opens up with admin access.

C. Solution Three: Implement the QuickBooks clean install process in selective startup

For this, you have to open the computer in Selective startup mode. Then perform a clean install of QuickBooks desktop.

To start the computer in Selective Startup
  • Open the Run window
  • Type Msconfig in the text box
  • Then press Enter button
  • In the open up window, go to the General tab
  • Click on the Selective Startup and Load system services option
  • After that, go to the Services tab
  • Choose Hide all Microsoft Services from bottom
  • Click on the Disable all button
  • Now remove the tick mark from option Hide all Microsoft Services
  • Check that the checkbox of Windows Installer is selected. In case it is not selected then select it
  • To proceed, click on the OK button
  • Restart your Windows Computer then proceed to the Clean install process.
To implement clean install QuickBooks Desktop
  • Uninstall QuickBooks Desktop
    • Open Control Panel using Windows Start menu
    • Then in Control Panel, click on the option Programs and Features
    • Select Programs option
    • You get a list of installed applications on your screen
    • Locate for QuickBooks application
    • Right-click on the application
    • Choose option Uninstall/Change
    • The uninstall wizard opens up
    • Choose to uninstall and continue with step by step process shown on your screen
    • After uninstalling the QuickBooks program, click on the Finish button.
  • Reinstall QuickBooks Desktop
    • Go to the downloaded file in your system
    • Double-click on it to start the installation process
    • In install wizard, follow all the instructed steps
    • Provide the correct details like the product and license keys
    • Agree to the license agreement when asked
    • Continue by clicking on the Next button
    • You have to select the installation type as there are 2 types
      1. Express Install – The express install is recommended if:-
        • You are a first-time user
        • Using QuickBooks on a single computer
        • Reinstall the QuickBooks Desktop. Steps for express install are:-
          • Click on the Express install option
          • Then press the Next button
          • Click on the Install button
          • When done, choose the Open QuickBooks option.
      2. Custom and Network install – The custom install is recommended as it is easy to do. Perform it if:-
        • You set up the multi-user network
        • You install the QuickBooks in any other location that is different from the default location
        • Hosting the company file on the server. The steps for custom and network install are:-
          • Choose the option Custom and Network 
          • Click on the Next button 
          • Select the option that to tell how you are going to use the QuickBooks software
          • You have to select the option Change the install location
          • Then click on the Browse button to select the location where you want to save the QuickBooks folder
          • Click on the Next button to start the installation
          • When done with installation click on Open QuickBooks.
    • Now activate your installed software if required
      • After installation, open the QuickBooks Desktop software
      • Click on the Help menu option
      • From the drop-down menu, choose Activate QuickBooks Desktop option
      • You have to proceed with the on-screen steps shown to you.
    • Now, you are all set to try the QuickBooks update.

D. Solution Four: Rename the folder after disabling the antivirus

  • Open the Task Manager by pressing Ctrl + Shift + ESC keys
  • In the Task Manager window, click on the tab named Processes
  • From the list, search for the [name of Antivirus].exe file. It is the antivirus program you are using such as Spy Sweeper.exe
  • Then click on the End Process button to stop this program
  • Now rename the folder of QuickBooks Update
    • Open the File Explorer
    • Go to the location 
      • For 32-bit- C:\Program Files\Intuit\QuickBooks (year)\Components
      • For 64-bit- C:\Program Files(x86)\Intuit\QuickBooks (year)\Components
    • Search for the folder downloadqbxx
    • Right-click on the folder 
    • Choose Rename option
    • Add OLD at the end of the folder name
    • Then press the Enter button to save this name.
  • Again, update QuickBooks Desktop software.

Quickbooks Error 15215

What is QuickBooks Update Error 15215

QuickBooks error 15215 happens when there is a conflict with another application running into your Windows system. This conflict occurs when you are trying to download the QuickBooks Payroll update.

The error message is shown “Error 15215: Unable to verify the digital signature“.

quickbooks update error 15215
Quickbooks Update Error 15215 Message Screenshot

reasons behind the QuickBooks Update Error 15215

The reasons that cause you to desktop update error code 15215 are as follows:-

  • The settings of the Internet Explorer browser is not correct
  • Malware or virus attack in your system
  • Any other application running in the background is interfering with QuickBooks update that causes your error 15215
  • Installation of QuickBooks update is not done properly
  • Important QuickBooks files required at the time of QuickBooks update are deleted or damaged mistakenly.

Foremost methods to fix the QuickBooks Desktop Update Error 15215

You can fix QuickBooks error 15215 by following solutions:

A. Solution One: Restarting your system

  • Go to the Windows Start menu button
  • Then click on the Power icon option that is on the bottom left side
  • From shown options, choose the Restart option
  • You have to wait for the computer to restart
  • Now, you are done with all the settings that you have changed manually.

B. Solution Two: Run QuickBooks as Administrator

  • On your Windows Desktop
  • Locate the QuickBooks Desktop icon
  • Right-click on the icon
  • From further options, select the Run as Administrator option
  • The QuickBooks Desktop opens up with admin access.

C. Solution Three: Check the settings of Internet Explorer

  • Firstly, close the QuickBooks software
  • Then open the Internet Explorer browser
  • Click on the Gear icon to open the settings
  • Further, select the option Internet Options
  • In the open up window, click on the Advanced tab
  • In the Settings, search for the Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2
  • So, you have to check that what options are tick marked
  • You have to make sure that the Use TLS 1.0 is tick marked and remaining are blank if not then do it
  • When done, click on the OK button to save all the settings and close this window
  • Now, close the Internet Explorer browser in which you are doing settings
  • Restart your system
  • Open QuickBooks Desktop and try the QuickBooks update without facing any update errors.
QuickBooks Desktop and try the QuickBooks update without facing any update errors

D. Solution Four: Restart your Windows system in Selective Startup

  • Open the Run window
  • Type Msconfig in the text box
  • Then press Enter button
  • In the open up window, go to the General tab
  • Click on the Selective Startup and Load system services option
Restart your Windows system in Selective Startup
  • After that, go to the Services tab
  • Choose Hide all Microsoft Services from bottom
  • Click on the Disable all button
  • Now remove the tick mark from option Hide all Microsoft Services
  • Check that the checkbox of Windows Installer is selected. In case it is not selected then select it
  • To proceed, click on the OK button
  • Restart your Windows Computer
  • Then start your system in the Normal mode.

QuickBooks Update Error 15222

What is QuickBooks Desktop Update Error 15222

QuickBooks update error 15222 is a payroll update error that happens when the software is corrupted or the user is not able to connect to the internet.

reasons that triggers QuickBooks Update Error 15222

There can be few reasons so you have to identify yours to get to know the root cause. The reasons are as follows:-

  • Some issues with the QuickBooks file
  • QuickBooks files have some issues
  • Digital Signature certificate not found
  • The firewall is blocking QuickBooks.

Solutions to resolve QuickBooks Update error 15222

The solutions to fix the QuickBooks Desktop Update Error 15222 are as follows:-

A. Solution One: Install the digital signature certificate

  • Open the File Explorer in your Windows system
  • Locate for the file named QBW32.exe
  • After locating it, right-click on it 
  • From further options, select the Properties option
  • Then in the tab of Digital Signature
  • Check the option Intuit.inc is tick marked
  • Click on the option Details
  • Then view the certificate by selecting the option View Certificate as this option is shown in the window of Details
  • Now do install the certificate by clicking on the Install button from the window of the certificate
  • Now, continue by clicking the Next button till you reach the Finish button
  • After clicking on the Finish button in the end the process completes for installing the Digital Signature Certificate
  • In the end, restart your system 
  • After that, open your QuickBooks Desktop payroll software
  • Now, download the update and also smoothly update the software.

B. Solution Two: Run QuickBooks file doctor tool

  • For this, download and install the QuickBooks Tool Hub
    • Download the QuickBooks Tool Hub
    • Save the downloaded file in your system
    • Go to the location and then search for the downloaded file
    • Double-click on the downloaded file
    • The install wizard opens up and follows instructions to install it
    • When the installation is done then proceed further.
  • Open QuickBooks Tool Hub
  • Select the option Program Problems
  • In this, you have to choose the QuickBooks File Doctor Tool to run
  • Click on the Repair the file option
  • Then click on the Next button to start the process
  • When done then try to update again.

C. Solution Three: Set up Internet Explorer as your default browser

  • Open the browser Internet Explorer
  • Go to the Gear icon and click on it
  • Then select the option Internet Option
  • In the open up window
  • Go to the Program tab
  • Then select the option Make Default
  • Click on the OK button to save changes and close the window
  • Now, try to do a QuickBooks Update.

D. Solution Four: Add QuickBooks as an exception in your firewall and internet security applications

  • Click on the Windows Start menu
  • Search for Windows Firewall and then click on the Enter button
  • The Windows Firewall window opens up
  • Click on the option Advanced Settings
  • After that, right-click on the Inbound Rules
  • From further options, click on the New rule
  • Choose the port and then click the Next button
  • Now check that the TCP option is chosen
  • Mention the specific ports that are required according to the QuickBooks version (Year)
    • QuickBooks Desktop 2021: 8019, XXXXX.
    • QuickBooks Desktop 2020: 8019, XXXXX.
    • QuickBooks Desktop 2019: 8019, XXXXX.
    • QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
  • Now mention the port number and then continue by clicking the Next button
  • Further, click on Allow the Connection and then continue to click on the Next button
  • When the window prompt then check that you have marked all the profiles and marked then click on the Next button
  • You have created a new rule, now named it such as QBPorts(Year of QuickBooks)
  • After setting the above things, click on the Finish button.
  • The same goes with the Outbound Rule. you have to choose the Outbound in “step e” and other things remain the same.
  • Check that ports 80 and 443 must be enabled. Check that the access is provided to the files mentioned here:-
    • QBW32.exe
    • Intuit.com
    • QuickBooks.com
    • qbupdate.exe
    • Payroll.com
  • Restart your system
    • Go to the Windows Start menu button
    • Then click on the Power icon option that is on the bottom left side
    • From shown options, choose the Restart option
    • You have to wait for the computer to restart
    • Now, you are done with all the settings that you have changed manually.

QuickBooks Update Error 15225

What is QuickBooks Desktop Update Error 15225

QuickBooks update error 15225 mainly happens when the user is downloading or installing the QuickBooks latest updates. This error is related to the QuickBooks payroll update. The cause behind this error is that your Internet Explorer is not updated for the digital signature certificate is not trusted or not found.

In what cases do users encounter QuickBooks Update Error 15225?

The cases that triggers Update error 15225 is listed here:-

  • The Internet Explorer browser is not updated
  • Improper QuickBooks installation
  • The QuickBooks update downloading or installation is interrupted
  • Digital Signature Certificate is not found.

Ways to resolve the QuickBooks Update error 15225

You can easily fix QuickBooks update error 15225 by applying the solutions mention here:-

A. Solution One: Install the certificate of digital signature

  • Open the File Explorer in your Windows system
  • Locate for the file named QBW32.exe
  • After locating it, right-click on it 
  • From further options, select the Properties option
  • Then in the tab of Digital Signature
  • Check the option Intuit.inc is tick marked
  • Click on the option Details
  • Then view the certificate by selecting the option View Certificate as this option is shown in the window of Details
  • Now do install the certificate by clicking on the Install button from the window of the certificate
  • Now, continue by clicking the Next button till you reach the Finish button
  • After clicking on the Finish button in the end the process completes for installing the Digital Signature Certificate
  • In the end, restart your system 
  • After that, open your QuickBooks Desktop payroll software
  • Now, download the update and also smoothly update the software.

B. Solution Two: Update QuickBooks Desktop to the latest release

  • Click on the Windows Start menu button
  • Go to the QuickBooks option
  • Right-click and select the Run as Administrator option
  • After opening QuickBooks desktop software
  • Click on the Help menu option
  • From drop-down options, click on the Update QuickBooks Desktop option
  • In the new window on your screen, hit on the Options tab
  • In this, click on Mark All, and after that click the Save button
  • Then go to the Update Now tab and then select the option Reset Update
  • After that hit on the Get Updates
  • Now, after downloading the updates 
  • Close and open the QuickBooks again to install the updates
  • When asked for install updates click on the Yes button to agree.

C. Solution Three: Add the URL of Intuit as the trusted website

  • Open the Run window in your Windows system
  • Type iexplore and then press Enter button
  • It opens up the Internet Explorer browser
  • Hit on the Gear icon that is on the top right side of the window
  • Further, choose option Internet Options
  • Click on the Security tab
  • Select the icon of trusted sites and sites button
  • Now types the URL to add it to the trusted website
  • Click on the Add button
  • Tick mark the option Require server verification for all sites in this zone
  • Hit on the Close button and then the OK button.

D. Solution Four: Turn off the firewall and network protection on your Windows system

  • Go to the Windows Start menu button
  • Right-click on it and then choose the Settings option
  • In the Settings window, hit on the Update and Security
  • In this, select option Windows Security 
  • Then click the Open Windows Security option
  • Now, you have to click on the Firewall and Network Protection
  • Choose the option Domain, Private, and Public Network 
  • Then select turn off the Microsoft Defender Firewall with various networks
  • Now you are done.

E. Solution Five: Uninstall and then reinstall QuickBooks Desktop

  • Uninstall QuickBooks Desktop
    • Open Control Panel using Windows Start menu
    • Then in Control Panel, click on the option Programs and Features
    • Select Programs option
    • You get a list of installed applications on your screen
    • Locate for QuickBooks application
    • Right-click on the application
    • Choose option Uninstall/Change
    • The uninstall wizard opens up
    • Choose to uninstall and continue with step by step process shown on your screen
    • After uninstalling the QuickBooks program, click on the Finish button.
  • Reinstall QuickBooks Desktop
    • Go to the downloaded file in your system
    • Double-click on it to start the installation process
    • In install wizard, follow all the instructed steps
    • Provide the correct details like the product and license keys
    • Agree to the license agreement when asked
    • Continue by clicking on the Next button
    • You have to select the installation type as there are 2 types
      • Express Install – The express install is recommended if:-
        • You are a first-time user
        • Using QuickBooks on a single computer
        • Reinstall the QuickBooks Desktop : Steps for express install are:-
          • Click on the Express install option
          • Then press the Next button
          • Click on the Install button
          • When done, choose the Open QuickBooks option.
      • Custom and Network install – The custom install is recommended as it is easy to do. Perform it if:-
        • You set up the multi-user network
        • You install the QuickBooks in any other location that is different from the default location
        • Hosting the company file on the server : The steps for custom and network install are:-
          • Choose the option Custom and Network 
          • Click on the Next button 
          • Select the option that to tell how you are going to use the QuickBooks software
          • You have to select the option Change the install location
          • Then click on the Browse button to select the location where you want to save the QuickBooks folder
          • Click on the Next button to start the installation
          • When done with installation click on Open QuickBooks.

List of QuickBooks Desktop update errors are QuickBooks Payroll update errors


Here is the list of errors that belong to QuickBooks desktop or Payroll update errors. The errors are with their error messages or the reasons why it happens. Just go through the list and find what the error means that happens to you.

QuickBooks Update Error CodeWhat it is & When it Happens
QuickBooks Update Error 12037 QuickBooks Update Error 12037 happens when you are trying to update the software. It happens when the internet connection is interrupted or the date or time is incorrect.
QuickBooks Update Error 12038 QuickBooks Update Error 12038 is related to the QuickBooks update. It happens when the firewall is blocking the QuickBooks actions. Or The software is conflicting with any other software.
QuickBooks Update Error 12045The QuickBooks Update Error 12045 related to the QuickBooks update and is caused when there is more than one instance of QuickBooks on your Windows system.
QuickBooks Update Error 12157You encounter QuickBooks Update Error 12157 when you are doing something related to the QuickBooks update. It is caused because you have two QuickBooks Desktop software on the same system with the same version (year).
QuickBooks Update Error 15xxx error QuickBooks Update Error 15xxx error shows that there is a series of errors starting with 15xxx. This series is related to QuickBooks Desktop or Payroll update errors. These errors can be caused due to many reasons. Such as while installing updates, while downloading updates, while running updates, and more. It includes errors like 15103, 15104m, 15105m, 15106, 15107, and more.
QuickBooks Update Error 15223QuickBooks Update Error 15223 occurs when the QuickBooks Desktop update is not completed successfully. or Cannot connect to QuickBooks Desktop Payroll.
QuickBooks Update Error 15240QuickBooks Update Error 15240 File Exists: The file you specified cannot be opened. Make sure that it is not being used by another program. Or Internet connection error: unknown error
QuickBooks Payroll Update Error 15271The Payroll update did not complete successfully. A file cannot be validated.

Get Started With Related QuickBooks Payroll Questions:

  • How Can I Transfer Company Files Between PC and QuickBooks Mac for Payroll?
  • How do I add payroll payments so my Account balances are correct?
Need Professional Help?

If you still face issue in updating the QuickBooks Desktop software, then you should immediately get in touch with the Intuit or QuickBooks Payroll support. If you are unable to garner help in time due to long queue you can try an alternative agency called QBPayrollHelp via toll free phone at 📞+1-844-827-3817.

FAQ

  1. What is the QB desktop update error and how can I fix it?

    QuickBooks update error is the most common issue users face while updating QuickBooks. After downloading the QuickBooks latest update, you can’t open the file because of this issue. It occurs due to space unavailability, can’t meet system requirements, and many more. Find it and fix it with a suitable solution.

  2. What are the reasons behind the QuickBooks Desktop update error?

    This happens when your system specifications fail to meet the QuickBooks latest release requirements, poor internet connection, and personal firewall. Before updating the QuickBooks, disable all anti-virus or any third-software if it is your system.

  3. Is any tool available to fix the QuickBooks Desktop Update error?

    Yes, Install the QuickBooks Doctor tool from the QuickBooks Tool hub but make sure you install the latest version of this tool. Enter all required details and run this tool, it will automatically detect and correct the error.

  4. How to get back to Normal mode after fixing QuickBooks update errors in selective startup mode?

    1. On your keyboard, press Windows+R to open the Run command.
    2. Type MSConfig then selects OK.
    3. In the General tab, select Normal startup.
    4. Select OK.
    5 .On the System Configuration window, select Restart.

  5. What is the process of clean install QuickBooks Desktop to fix QuickBooks Desktop Payroll update errors?

    In the QuickBooks clean install process, you have to uninstall the software and then reinstall it again into your system. This process needs to be done when you are unable to solve the QuickBooks Desktop update errors with other solutions.

  6. Why do I have to do QuickBooks Desktop update and why do these QuickBooks update errors happen if I do it?

    In case you are facing issues and problems because of using an older version then it’s time to switch to the latest update. By processing the QuickBooks Desktop update you get many new features and benefits that resolve many problems. It also helps you in growing your business faster by making things easy for you. QuickBooks update errors happen when the download is interrupted or the installation file got corrupted. There are many more reasons for QuickBooks update errors. Make sure you update it properly.

  7. Are there different ways to download QuickBooks updates that can also cause QuickBooks Desktop update errors?

    Yes, you can download QuickBooks Desktop updates in 2 ways. The first way is to download the updated version from scratch. The second way is to download QuickBooks Desktop updates from existing versions. These ways also cause errors if you don’t do it correctly.

  8. Does the QuickBooks update error happen in any version or edition of QuickBooks Desktop?

    Yes, the error is not specific to any version or edition. So it happens whenever there is any problem or issues whether you are downloading, installing, or running the QuickBooks Desktop update.

  9. Does QuickBooks Desktop Payroll update errors can happen to anyone using QuickBooks desktop?

    No, if you are using the QuickBooks Desktop only then the QuickBooks Payroll errors won’t bother you. Some users have payroll add-ons or Payroll versions from the start. So only that users using payroll can do QuickBooks payroll updates and fix payroll-related errors.

  10. What are the steps to get the dynamic port number to resolve the QuickBooks update errors caused by the firewall?

    1. Click on the Windows Start menu
    2. Type QuickBooks Database Server Manager
    3. Press Enter button to open the window of QuickBooks Database Server Manager
    4. Click on the tab named Port Monitor
    5. Search for the QuickBooks Desktop version
    6. Then note down the Port Number
    7. This number is used for the firewall port exception.


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