QuickBooks Payroll Update Error 15102

The error message for QuickBooks Payroll Update Error 15102 appears on the display screen when the update program fails to reset. Typically, an error frequently occurs when users attempt to download their payroll updates. Payroll update error encounter shared download is turned on but the specified download is invalid or not accessible.

However, QuickBooks payroll features play an important role in calculating each employee’s gross pay, the net pay. It keeps track of all your tax liabilities, so that they are not overlooked by you. For ideal solutions to easily get rid of the error; do continue reading the entire article till the end.  

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About QuickBooks Payroll Update Error 15102

Error Code:Error 15102Developer:Intuit Inc.
Error Description:Once you encounter payroll update error 15102, QuickBooks will display “Error 15102: Failed to reset update”Software:QuickBooks
Cause:Damaged or incomplete installation, Outdated version of the softwareApplies to:Windows XP, Vista, 7, 8
Sysmptom:fail to update the payroll, Slow execution of PCPossible Solution:Enable Single User Mode in QuickBooks, Verify Shared Download Location

Why does QuickBooks Payroll Update Error 15102 happen?

QuickBooks users encounter payroll update error code 15102 due to innumerable factors like:

  • The specified download link is not valid and the shared download option is turned on 
  • Your QuickBooks software version is not updated 
  • QuickBooks is running in the terminal services environment in multi-user mode 
  • You are running the application as a windows administrator.
  • If you are using the Windows Vista operating system, you are not logging in as a Windows Administrator, nor are you running the Administrator program.

Symptoms of QuickBooks Payroll Update Error 15102

When the QuickBooks error 15102 happens, it creates the underneath recorded side effects

  • When you fail to update the payroll, that error shows up on the screen.
  • You are not capable of downloading an update for your QuickBooks Payroll membership service.
  • Slow execution of PC
  • QuickBooks hang for a few seconds each time it happens

Do perform prerequisite things before applying the fixation methods

You have to install the latest update by opening your QuickBooks Desktop:

A. Update QuickBooks Desktop

  • Initially, open your QuickBooks Desktop 
  • Next, go to the Help >> Update QuickBooks Desktop 
  • After that, select the tab called “Update now” situated at the top and then hit Get Updates.

B. Download the latest Payroll tax table 

  • The very first, open your QuickBooks 
  • Move to the Employees menu >> Get Payroll Updates 
  • And then select the Download Entire Update 
  • Once selected then click on the Download Latest Update.

Get QuickBooks Payroll Update Error 15102 resolve with 4 simple solutions

Below are the reliable and appropriate that helps you easily get rid of such payroll issues. Once the error gets sorted you’ll be able to download and the latest payroll update as well as QB Desktop update. To do this process, keep the valid or active payroll subscription with your QuickBooks desktop handy.

1. Solution One: Switch to the Single-User mode if you’re using multi-user mode

Since only one person can access the company file, if you use multi-user mode, it is important to switch to single-user mode. To do this

  • Go to the file menu in QuickBooks
  • Press Single User Mode

2. Solution Two: Remap the drive to a new letter if the download location is correct 

  • First, close your QuickBooks Company file 
  • Next, remap the network drive to a new letter 
  • Now, using a new mapped-drive letter, try to open the company file 
  • Go to the help menu >> Update QuickBooks 
  • Click the Options tab 
  • After that, turn the shared download off and turn it on once again
  • Verify whether the download location is using the new mapped-drive letter 
  • Once verified then click Save & Close tab 
  • Finally, try again to download the latest tax table.  

3. Solution Three: Make sure that the location of the mapped file is correct or not

  • Initially, open the Product Information window by pressing the Ctrl + 1 
  • Look for the mapped path for example: ‘[x]:\[folder name]\[data file name]‘ 
  • Once find then write it down 
  • Go to the Help menu and then click Update QuickBooks 
  • Next, move to the Options tab and make sure the information in the Download location should be correct 
  • Also, note that the drive in the download location should be same drive which are appears in the Product Information window if the shared Download is set to “Yes”
  • Along with that the directory in the “Download Location” must also be the same the QB Desktop Installation directory and when the shared it is set to “No”
  • If you find the location is incorrect then change the state of the location and select one of the following 
  • For shared Download: you have to select “No” if “Yes” is selected 
  • Click Save but if “No” is selected for shared download then you have to select “Yes”
  • After that, hit Save button 
  • Once done with the above processes then click Close and try to download the latest tax table once again.

4. Solution Four: Run QuickBooks Desktop as an Administrator, if the error still continuing with your Windows Vista

  • In the beginning, perform a right-click on the QuickBooks icon and select the “Run as an Administrator”
  • Click Continue if “User Account Control” prompts you to run the program 
  • After done with that you have to reset the QuickBooks Updates.  
Get The Instant Solution With Live Chat Experts

Get instant help for Payroll install, update, tax table, import, incorrect form, tracking, reporting, missing records, and other errors, issues, or problems. Experts are available 365 days a year to assist you all the time.


  1. What are the different error codes encountered while updating QuickBooks Desktop or payroll? 

    You may receive many 15xxx errors while updating QuickBooks Desktop or Payroll. Few of them listed here:

    💠 QuickBooks error code 15106
    💠 QuickBooks error code 15105m
    💠 QuickBooks error code 15223
    💠 QuickBooks error code 15103
    💠 QuickBooks error code 15104m
    💠 QuickBooks error code 15271

  2. What is QuickBooks Payroll Update Error 15102?

    QuickBooks Payroll Update requires numerous system resources to complete the process seamlessly. It requires proper Internet Connection, Access to the Update file download location, Windows Admin rights. In case, if any of these components miss out then QuickBooks stops functioning and it throws back error. QuickBooks Payroll Update error 15102 is one of the payroll update errors usually encountered while downloading QuickBooks Desktop and Payroll updates.

  3. How to download QuickBooks and Payroll Updates in safe mode?

    1. Open your computer in Safe Mode.
    2. Re-download the update.
    3. If successful, restart your computer in Normal Mode. Then, re-download the update.

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