Somehow the Audit Log stops showing the list of the users who are signed out. If you are going through the same then you are not the only one. A little bit of discrepancy between the data manipulation and Audit Log itself causes the lists to vanish.
So, if you are wondering why your audit log is not showing that users are signed out, then you need to follow the steps provided below. If you need any support, please contact QuickBooks Payroll Support help-team.
With Audit Log, you can keep a track of all that is going on on your QuickBooks Company. It keeps the record of everything, from user login to user logout and the user activity in between.
This error occurs mostly because the method of signing out was not followed properly by the user. This causes great discrepancies between the Audit Log and its access. The users do not appear in the list.
Troubleshooting of the error becomes a lot easier when one is sure that he followed all the procedures in the given manner. That is why we are going to show you how to record the Audit Log so that you can figure out where the mistake actually came in.
Using the Audit log:
If you followed the procedure provided above, then your Audit Log is working fine. Your Audit Log displays somewhere around 150 entries at a time. However, if you are willing to see more of it, you that you need to do is scroll down to the bottom and click More to see the extended list of the Audit Log. While Printing the Audit Log, please know that the history column does not appear on the final print.
User login and logout activity:
The user Login and Logout activities are one of the mostly checked logout activities on QuickBooks Online and QuickBooks Desktop. However, if you are willing to access the login/logout list, please bear it in your mind that the system records the logout if the user had actually selected Sign Out while exiting the Audit Log.
If the user in question had closed the browser without signing out, or if he had wandered off to another URL without signing out, then the Audit Log will not record the Signing Out Activity. However, the system itself signs out the user after a short period of inactivity, so there is nothing to worry about.
<2>Get Help For QuickBooks Payroll Audit Trail Problem & Issues
If you followed the above-mentioned procedure carefully, you should get to know how to check the Audit Log in your QuickBooks and the reason why QuickBooks Audit Log does not show the Signed Out users at times. However, if you are still left with any queries or if you have some other QuickBooks related questions, we advise you to speak with the QuickBooks Payroll Customer Service Call on our Toll-free Number 1844 827 3817.